1.1 Who we are. We are Jurassic Coast Carpet Cleaning; a company registered in England and Wales. Our registered and trading address is at: Jurassic Coast Carpet Cleaning, Hollyhocks, The Street, Charmouth, Dorset, DT6 6QE. 

1.2 Our Services. We will provide the Services as outlined during the booking process. However, please note that the specific details of the Services may be subject to change at the time the Services are rendered.

1.3 What you are agreeing to. By using our Services, you are agreeing to the following: 

• You have legal capacity and you agree to comply with these Legal Terms.
• You are not a minor.
• You will not use the Services for any illegal or unauthorised purpose.
• Your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your contract and refuse any and all current or future use of our Services (or any portion thereof). 

1.4 How we will accept your order. We will accept your order by sending you written confirmation. Upon receiving our confirmation email, a contract will be established between you and us, unless specifically requested otherwise. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

1.5 If we cannot accept your order. If we are unable to fulfill your order, we will notify you and will not charge you for the Services. Any funds already processed will be promptly refunded to you as per our policy. We are under no obligation to accept your order.

1.6 Our geological Service. We currently only offer our Services inside our designated area, as shown by our ‘Services Area Map’ found here. Our website is solely for the promotion of our Services inside our Service Area. Unfortunately, we do not accept orders from addresses outside the UK.

1.7 Exercising your right to change your mind. You may cancel your order up to 24 hours prior to the scheduled Service without penalty. However, a cancellation charge of £50 will apply if you cancel after this 24-hour window, in accordance with the terms and conditions.

1.8 How we may contact you. If we have to contact you, we will do so by telephone, text message or by writing to you at the email address or postal address you provided with your order.

Please contact us as soon as possible if you’d like to make changes to your ordered Services. We’ll let you know if the change is feasible. If so, we’ll provide details on any resulting price, delivery timing, or other impacts, and ask you to confirm whether you want to proceed with the change. If the change isn’t possible or the consequences are unacceptable, you may choose to end the contract (please see “Your rights to end the contract” for more information).

3.1 When we will provide the services. During the order process, we will confirm the date we’ve agreed to provide our Services. While we estimate the completion time, we cannot guarantee our exact arrival, as we stay until the work is done, and factors outside our control, such as traffic, may affect our schedule.

3.2 What cleaning products will we use. All Jurassic Coast Carpet Cleaning products have been meticulously selected and tested for global use. No other cleaning products will be used without explicit approval from Jurassic Coast Carpet Cleaning, as there are potential health, safety, and insurance implications to consider.

3.3 What you need to do prior to our arrival. Please remove all electrical items and as much furniture as possible from the room. For any remaining furniture, we will use our discretion to determine if it can be safely moved to accommodate cleaning. If deemed unsafe to move an item, it will be cleaned around without relocating it. To ensure the full room is cleaned, please make certain the space is completely empty prior to our arrival.

3.4 If you have any pets. Before we arrive, please secure all pets in a safe location away from the work area. 

3.5 If someone is unwell. Please notify us in advance if anyone in the home has an infectious illness. We reserve the right to cancel our Service in order to protect our staff and other customers.

3.6 Health and safety issues at the property. Please notify us of any work or events happening in your home that may require additional cleaning. This advance notice will allow us to adjust our schedules and address any health and safety concerns. We may terminate the contract immediately if we determine the property poses a health or safety risk, or if the required cleaning is beyond reasonable expectations.

3.7 If we are delayed. In the event of a delay caused by circumstances beyond our control, we will promptly notify you and take measures to minimize the impact. Provided we fulfill these obligations, we will not be held liable for the delay. However, if there is a risk of significant delay, you may contact us to terminate the contract and receive a refund for any paid services not yet rendered.

3.8 If you do not allow us safe access. If you deny us safe access to your property without a valid reason to perform the agreed-upon Services, we will charge a cancellation fee. Additionally, we reserve the right to charge further costs if necessary.

3.9 If you leave your property while a job is being carried out. We are happy to work unsupervised at a property, but please remember Jurassic Coast Carpet Cleaning is not responsible for the security and/or safety of your home. Any arrangements like this will be documented and are at your own risk.

3.10 If we consider that the item is beyond all reasonable cleaning. If we inspect the item and determine that it cannot be reasonably cleaned, we reserve the right to decline the work. However, if you still request that we proceed, you do so at your own risk. You acknowledge that the cleaning process may have limited impact on the item’s appearance, and the full quoted price will be payable regardless.

4.1 If you are dissatisfied with the Service provided. Please inform the on-site Jurassic Coast Carpet Cleaner immediately. If you have any questions or complaints after the Service has been completed, please contact us within 48 hours. We will make every effort to assist in resolving the issue, subject to our discretion. You can write to us at hello@jccarpetcleaning.co.uk or to the address provided above.

4.2 If your spot or stain cannot be completely removed. While not all stains can be fully removed (as stated on our Services page) – due to factors like the type of stain, the material of the carpet or fabric, and how long the stain has been there. As professionals, we are committed to using our expertise and the best tools available to achieve the best possible results. We not responsible if a spot or stain cannot be completely removed.

5.1 Ending your contract. You have the right to terminate your contract with us at any time. However, the specific rights you have when ending the contract will depend on the circumstances. If the Service provided is disaffected or misdescribed, you may have a legal right to end the contract, get the service re-performed, or receive a full or partial refund. See clause 4 for details.

5.2 Ending the contract because of something we have done or plan to do. If you choose to terminate the contract for any of the reasons outlined below, the contract will end immediately. In such cases, we will provide you a full refund for any Services that have not yet been delivered. The valid reasons for termination are:

• We have notified you of an error in the price or description of the ordered Services, and you do not wish to proceed.
• There is a delay in providing the Services due to events beyond our control.
• You have a legal right to end the contract because of something we have done wrong.

5.3 Your right to change your mind. You can receive a full refund if you cancel the Service up to 48 hours before it is scheduled to begin. After that 24-hour window, you may still cancel, but you will be charged a £50 cancellation fee, which will be deducted from any refund you receive.

5.4 When you don’t have the right to change your mind. Once our Services are complete, you forfeit the right to change your mind. If you cancel after we’ve begun work, you must pay for the Services provided up until the time you notify us of your decision to cancel.

6.1 We may end the contract if you break it. We may terminate the contract for a Service at any time if:

• You fail to make a payment when it is due, and you still do not make the payment within 7 days after we remind you that the payment is owed.
• You do not provide us with necessary information, within a reasonable time after we request it, and which is required for us to provide the services.
• You do not allow us access to your premises within a reasonable time, which is needed for us to supply the services.

6.2 If we break the contract. If we terminate the contract under the conditions outlined in clause 6.1, we will not refund any advance payments and will retain this as compensation for the costs we incur due to your breach of the contract.

7.1 The price of the Service. The price of the Service will be as quoted to you during the booking process, whether by email, telephone, SMS, online shop, or other communication method. While we make every effort to ensure the quoted price is accurate, it is based on your assessment of the property’s size, requirements, and condition. If, upon inspection, we find the property differs substantially from your initial assessment, the price may change, but we will confirm the new price with you before starting the work.

We reserve the right to change our prices at any time, but we will always confirm the price with yourself before any Service has started.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel any Services purchased per person, per household, or per order.

7.2 What happens if the price is incorrect. While we strive for accuracy, it is possible for our Services to be mispriced. If the incorrect price is due to information you provided, we will adjust it accordingly. However, we will always confirm the pricing with you before starting the work. If we accept and process an order with an obvious pricing error that you should have recognised, we reserve the right to terminate the contract and refund any payments you have made.

7.3 When and how you must pay. Upon completion of the Service, we will provide you with an invoice and accept payment via cash or bank transfer (Bacs). Payments will be due within 14 days of the invoice date.

7.4 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us within 14 days to let us know.

8.1 How we will refund you. Requests for refunds will be passed onto insurers for 3rd party assessments. If you are entitled to a refund, you will refund the amount you paid using the same payment method, whenever possible. However, we reserve the right to deduct certain amounts from the refund, as detailed below.

8.2 Deductions from refunds if you are exercising your right to change your mind. If you exercise your right to change your mind about a service, we may deduct from any refund an amount proportional to the Service provided up until the time you notified us of your change of mind. If payment for the Service has not yet been made, we will charge you this amount instead.

Furthermore, if you changed your mind less than 24 hours before the Service was due to commence, we will deduct a cancellation charge from the refund. If payment has not yet been made, we will charge you the cancellation fee.

8.3 When to expect your refund. Refunds will be processed as soon as possible.

9.1 Service descriptions. We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services. 

We will always confirm the price with yourself before any Service has started.

9.2 Service availability. We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors.

9.3 Errors. There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct these at any time, without prior notice.

10.1 Liability. We do not exclude or limit our liability in any way for the following:

• Death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors.
• Fraud or fraudulent misrepresentation.
• If you are a consumer; breach of the terms implied by the Supply of Goods and Services Act 1982.
• If you are a consumer; defective products under the Consumer Protection Act 1987.
• Any other liability that cannot be excluded or limited by law.

10.2 When we are liable. When loss or damage made to an item is foreseeable. If both parties were aware at the time of contract formation that the loss or damage might happen, such as if you discussed it with us before the Service began. We will cover the cost of any property damage caused by us. However, we are not responsible for repairing pre-existing issues or damage we discover during service. Additionally, we are not liable for items requiring specialised cleaning products, unless you inform us of this in writing beforehand.

10.3 When we are not liable. Our Services are intended for domestic and personal use. We disclaim all liability for any loss of profit, business, or business opportunities if you use the Services for commercial, business, or resale purposes.

11.1 How we use your personal information. We will use the personal information you provide to us:

• To supply the Services to you.
• To process your payment for the Services.
• If you agreed, to give you information about similar Services that we provide.

11.2 User data. You are solely responsible for any data you transmit through your use of our Services. You acknowledge that we are not liable for any loss or corruption of your data, and you waive the right to take legal action against us for such data loss or corruption.

11.3 For more information. We care about data privacy and security. Please review our Privacy Policy here.

We are the owner of all intellectual property rights in our Services. Our Content and Marks are protected by copyright and trademark laws.

13.1 Your comments or reviews. You may comment or review our Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, ‘Contributions’). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Services’ Privacy Policy.

13.2 Comment or review removal. We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. 

13.3 Your comment or review use. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and licence to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review.

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGEMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.