In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you use our Services, visit our website, or otherwise when you contact us.

1.1 Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and our Services. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information for use to fulfil our Services correctly. 

The personal information we collect may include the following:

• Identity Data. First name, maiden name, last name, username or similar identifier, marital status, title, data of birth and gender.

• Contact Data. Billing address, delivery address, email address and telephone numbers.

• Financial Data. Bank account and payment card details.

• Transaction Data. Details about payments to and from you and the Services you have purchased from us.

• Technical Data. Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our websites.

• Profile Data. Services booked by you, your interests, preferences, feedback and survey responses.

• Usage Data. Information about how you use our websites and our Services.

1.2 Sensitive Information. We do not process sensitive information.

This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, health information, political opinions, criminal convictions and offences, trade union membership, and genetic and biometric data. 

1.3 Social Media Login Data. We may provide you with the option to communicate with us using your existing social media account, like you’re Facebook, or other social media account. If you choose to contact us in this way, we may collect certain profile information about you from the social media provider, as described in the section called ‘HOW DO WE HANDLE YOUR SOCIAL LOGINS?’ below.

1.4 Cookies. Like many other websites we use cookies. Cookies collect statistical data about your browsing actions and patterns and do not identify you as an individual. 

If we chose to use this data it will be to help us to provide you with a good experience when you browse our website and also allow us to improve our site.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our websites may become inaccessible or not function properly.

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and provide services to the user. We may process your information to provide you with the requested service.

• To fulfil and manage your request. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.

• To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

• Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time, please contact us at hello@jccarpetcleaning.co.uk.

• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any company name change/rebranding, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

In Short: If you choose to request our Services using a social media account, we may have access to certain information about you.

If you choose to contact us using your third-party social media account (like Facebook, etc) we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at hello@jccarpetcleaning.co.uk.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. To request to review, update, or delete your personal information, please email us at hello@jccarpetcleaning.co.uk.

8.1 What we may need from you. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

8.2 Time limit to respond. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date at the top of this privacy notice.

If you have questions or comments about this notice, you may email us at hello@jccarpetcleaning.co.uk or contact us by post at:

Jurassic Coast Carpet Cleaning, Hollyhocks, The Street, Charmouth, Dorset, DT6 6QE.